COVID-19 (Coronavirus) Update: Caution, Calm, and Continuity are Key

Updated: April 6, 2020

As the COVID-19 outbreak continues to impact the United States, as well as the globe, Station Cities is staying close to the facts. We’re monitoring and mobilizing our local experts and getting key information from our on-the-ground network in the markets we serve. As the situation evolves, so does our response. This is a challenging time, and as we adjust our solutions delivery to client and customer situational requirements, we’re reminding our teams in the office and in the field to be a calming influence to the customers counting on our local expertise in this time of uncertainty.

Fortunately, we have a well-established business continuity plan, and we’re prepared as an organization to provide situationally-appropriate services on pace with this very fluid environment. We’ve also been able to leverage insight from Dwellworks’ China and Hong Kong offices to guide the decisions of our teams here in the U.S. and Mexico.

Our key focus has always been helping people in challenging situations, and we’re taking extra care now to do just that, for our customers and our teams, in all our service locations. Our preparation plus a relentless focus on the facts and a full team commitment to adapt to the situation as necessary has made it possible to continue to service the mobile workforce of our clients.

Here’s an update of how we’re managing resources and plans for our associates and global supplier network during the COVID-19 outbreak.

Open for Business

While Station Cities offices are currently closed, business remains open. Our employees are working from home, complying with guidelines to avoid contact and limit the spread of illness. Our business continuity plan has been previously tested for capacity and security, allowing service to continue no matter where we’re plugged in. We also are monitoring and adhering to any ongoing, state-level closures and restrictions and recommendations from the Center for Disease Control.

Frontline Findings

We understand that the level of comfort with the risk of exposure and the level of precautions people feel responsible for taking are very personal decisions, and we are supportive of all who are working to try to figure out the best course of action in these unprecedented times. As more restrictive actions have been mandated by communities, states, and governments, we will continue to alter our ability to accomplish all service tasks. We anticipate the list of restrictions and closures will grow or remain the same over the coming weeks, and we are ready to adapt as required.

Duty of Care is our Primary Priority

We are communicating regularly with our global service networks to ensure they are taking care of themselves and our customers. If any party is ill, they are not meeting in person. Our teams are sharing hygiene recommendations and reputable resources for facts and guidance.

Delivered from a Distance

As real estate agencies have been deemed ‘non-essential’ businesses by the local governments where we are located, our agents and brokers are currently working remotely to provide virtual services for our clients. We have leveraged talent from across our offices to quickly enhance our global tool kits to ensure effective service is provided from any distance, and can deliver home-finding services virtually – utilizing online portals, providing guidebooks, offering consultation by phone, scheduling appointments, confirming itineraries, and being available for phone calls throughout self-guided service delivery.

For any additional questions regarding our evolving COVID-19 preparedness plan, please don’t hesitate to get in touch with us.